Legal · Terms

MatrixHubx Terms of Service

Effective: October 28, 2026 · Last updated: October 28, 2026 · Version 2.0

Welcome to MatrixHubx (“the Service”). These Terms are a legal agreement between you and us governing your use of the Service. Please read them carefully, especially the sections on platform authorization, prohibited conduct, limitation of liability and termination.

1. Acceptance and scope

By registering, signing in, accessing or otherwise using the Service, or by clicking “Agree”, “Accept”, “Continue” or a similar button, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, do not use the Service.

You also agree to our Privacy Policy, which forms part of these Terms. When you use third-party platform features, you must also comply with the applicable platform’s terms of service, developer policies and community guidelines.

If you accept these Terms on behalf of a company or other organization, you represent and warrant that you are duly authorized to do so.

2. Definitions

• “Service” means the MatrixHubx website, applications, APIs, scheduling, approval, publishing, analytics and related features.
• “You” means the individual, company or other organization registering for or using the Service.
• “Platform” means a third-party social, content or e-commerce platform you connect through the Service, including TikTok, TikTok Shop, Facebook, Instagram, Threads, YouTube, X, LinkedIn, Pinterest, Reddit, Telegram and Bluesky.
• “Platform Content” means images, videos, captions, hashtags, product information and other materials you upload, create or submit through the Service.
• “Points” means service credits used to meter AI capabilities, account slots and similar resources. Points are not legal tender.

3. Accounts and eligibility

• You must be at least 18 years old, or of the legal age to enter into a binding contract where you live. Users under 18 may use the Service only with the consent and supervision of a parent or guardian.
• You must provide accurate, current and valid registration information and keep it up to date. You may not use another person’s email address, a false identity or bulk-register accounts.
• You are responsible for all activity under your account, must safeguard your credentials, and must notify us immediately of any unauthorized access.
• Except for our willful misconduct or gross negligence, you are responsible for losses resulting from your failure to safeguard your credentials.
• We may verify your information for security, compliance or platform requirements, and may refuse or restrict registrations and use that do not meet our conditions.

4. The Service

The Service provides multi-platform content creation support, scheduling, human approval, publishing, analytics and team collaboration. You connect accounts through official OAuth flows, and the Service acts only within the permissions you grant to submit content you have approved and read authorized data.

We do not guarantee that any content will pass platform review, receive reach, or produce any particular commercial result. Platform recommendation systems, rate limits, review processes and policies are controlled solely by the platforms.

5. Platform authorization and terms

5.1 General

• You represent and warrant that you have lawful authority over each connected account and the right to authorize the Service to publish content and read data.
• You may revoke authorization at any time through the platform or the Service. After revocation, we stop accessing data through that authorization and delete the related tokens in accordance with the Privacy Policy.
• You must comply with each platform’s rules on content, frequency, advertising disclosure, music licensing, branded content labeling and automation. If a platform’s terms conflict with these Terms, the platform’s terms govern your use of that platform’s APIs.
• Platforms may change APIs, permissions, limits or review policies, which may interrupt some features. We will make reasonable efforts to adapt but are not liable for such interruptions.

5.2 TikTok terms

When you use TikTok-related features:

• Login and binding: The Service uses TikTok Login Kit to let you bind your TikTok account to a workspace, so we can identify the account, display your display name and avatar, read the profile and statistics you authorize, and manage the content you approve. We never ask for your TikTok password.
• Sharing and publishing: The Service uses Share Kit to transfer videos, images, captions or hashtags you select to the TikTok app, where you confirm the share. If you separately authorize the Content Posting API, the Service may publish after your approval. We do not bypass client-side confirmation to publish automatically.
• Compliance: You agree to comply with TikTok’s Terms of Service, TikTok Developer Terms, TikTok Community Guidelines, TikTok Brand Guidelines, and applicable advertising and commercial content rules.
• Prohibited conduct: You may not use the Service for bulk registration, unattended automation, bulk posting, mass direct messaging, artificial engagement, data scraping, circumventing rate limits or review, account trading, or publishing infringing, misleading or unlawful content.
• Brand guidelines: Where the Service displays “Log in with TikTok” or “Share to TikTok” buttons, we use TikTok’s official icons, colors and typography and do not alter, distort or redraw the TikTok marks. You may not remove, obscure or modify these marks.
• Data boundaries: We use authorized TikTok data only to provide the Service. We do not sell it, use it for ad targeting, or share it with data brokers. See Privacy Policy Section 4.2 for details.
• Responsibility: You are responsible for content submitted through the Service and its consequences. Any rate limiting, removal, suspension or claim resulting from your violation of TikTok’s rules is your responsibility.
• No affiliation: MatrixHubx is not affiliated with, endorsed by, sponsored by or acting as an agent of TikTok. TikTok’s name and marks belong to their respective owners and are used only to describe the integration in accordance with its Brand Guidelines.

5.3 YouTube terms

When you access YouTube data or upload to a YouTube channel through the Service, you agree to comply with the YouTube Terms of Service and the YouTube API Services Terms of Service. We use YouTube Data API v3 and access only the channels and data you expressly authorize. You may revoke access at any time at Google Account third-party connections.

The Service is not affiliated with, endorsed by or sponsored by YouTube or Google. Terms such as “subscriber” are used as defined by YouTube.

5.4 Meta platform terms

When you connect Facebook, Instagram or Threads, you agree to comply with the Meta Platform Terms and Community Standards. You may publish only content you have the rights to use, and you must use branded content labels and commercial music as required. You can remove the app’s authorization in your Meta account settings.

6. Acceptable use

You may not use the Service to engage in or facilitate any of the following:

• Violating laws or public order, or infringing intellectual property, privacy, reputation, likeness or other rights;
• Publishing false, misleading, fraudulent, hateful, harassing, violent, sexual, gambling-related or child-endangering content;
• Using music, video, images, trademarks or likeness without authorization;
• Bulk-registering accounts, trading accounts, impersonating others or evading platform bans;
• Inflating views, comments, followers or engagement, or manipulating recommendations or reviews;
• Unattended automation, mass messaging, harassing direct messages or unsolicited marketing;
• Scraping, crawling or reverse engineering the Service or platform data, or bypassing API limits, review or security mechanisms;
• Uploading malware or interfering with the normal operation of the Service or platform systems;
• Using the Service in high-risk contexts (such as medical diagnosis or financial trading decisions) or activities requiring a license;
• Any other conduct that violates platform terms or harms users, platforms or us.

If you violate these rules, we may remove content, restrict features, suspend or terminate your account, and pursue legal remedies. Where we suspect unlawful activity, we may report it to the competent authorities.

7. Content and intellectual property

You retain all rights in your Platform Content. To operate the Service, you grant us a worldwide, non-exclusive license, sublicensable to necessary service providers, to store, reproduce, convert formats, transmit and display your Platform Content solely as needed to provide the Service. This license ends when you delete the content or terminate your account, except for the reasonable period needed for legal compliance or backup rotation.

You represent and warrant that you own or have sufficient rights to your Platform Content; that it does not infringe third-party rights; that commercial partnerships, advertising and endorsements are properly disclosed; and that you have obtained permissions for music, fonts, assets and likeness.

The Service’s software, interface, trademarks, documentation and design belong to us or our licensors. You may not copy, modify, distribute, reverse engineer or use them in a competing product without written permission. Feedback you provide may be used by us without compensation to improve the Service.

We do not use your private content to train general-purpose public AI models without your consent.

8. Fees, subscriptions and points

• Some features are free and some require payment. Prices, plans and billing cycles are shown on the purchase page or in the workspace.
• Subscriptions are billed in advance for the selected period and renew automatically unless you cancel before the current period ends. You authorize us to charge your selected payment method.
• Prices may change. We will give reasonable notice before a change; the current paid period is unaffected.
• Except where required by law or separately agreed in writing, payments are non-refundable. Partial periods, plan upgrades or downgrades, and unused balances are not refunded.
• Points are service credits. They cannot be exchanged for cash, transferred or withdrawn. Consumption rules are shown in the workspace’s Points module.
• You are responsible for applicable taxes. Late payment may result in suspension.

9. Changes and availability

We may add, modify or discontinue features to adapt to platform APIs, security requirements or product plans. We will make reasonable efforts to give advance notice of material changes.

The Service is provided on an “as is” and “as available” basis. We do not warrant uninterrupted or error-free operation, or full compatibility with every platform, device or browser. Scheduled maintenance, platform outages, network attacks and force majeure may cause temporary interruptions.

10. Termination and suspension

You may stop using the Service and request account deletion at any time. We may suspend or terminate all or part of your access if:

• You violate these Terms, the Privacy Policy or platform rules;
• Your account presents a security risk, fraud, abuse or suspected unlawful activity;
• You fail to pay fees when due;
• A platform requires us to stop providing services to you, or its API policies change materially;
• We are required to do so by law, court order or a competent authority.

After termination, you will lose access to your account and content. We will delete or anonymize data within a reasonable period in accordance with the Privacy Policy, except where retention is required by law. Termination does not affect rights and obligations that arose before it.

11. Disclaimer

To the maximum extent permitted by law, the Service is provided without any express or implied warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation and freedom from errors. You use the Service at your own risk.

We are not responsible for platform review, rate limiting, removal, suspension or policy changes; interruptions or data loss at third-party services; infringement of third-party rights by your content; disputes between you and a platform or other users; or losses caused by your failure to back up data.

12. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, punitive or consequential damages, including lost profits, goodwill, data or business opportunities, even if we have been advised of the possibility of such damages.

Our aggregate liability will not exceed the fees you actually paid for the Service in the 12 months preceding the claim; if the Service is provided free of charge, our liability will not exceed USD 100 or the equivalent. Nothing in these Terms limits liability that cannot be limited by law, such as liability for willful misconduct, gross negligence or personal injury.

13. Indemnification

If your breach of these Terms, infringement of third-party rights, submission of unlawful or infringing content, or misuse of the Service leads to third-party claims, lawsuits, penalties or losses, you agree to indemnify and hold harmless us, our affiliates, employees and service providers, including reasonable attorneys’ fees. We may choose our own defense strategy, and you will provide reasonable assistance.

14. Disputes and governing law

These Terms are governed by the laws of the jurisdiction where the Service provider has its principal place of business, without prejudice to mandatory consumer protection rules in your place of residence. The parties will first try to resolve disputes through good-faith negotiation. If a dispute is not resolved within 30 days after written notice, either party may bring an action in a court of competent jurisdiction at the Service provider’s principal place of business.

If the law in your jurisdiction grants you a non-waivable right to bring a claim before a local court or regulator, this section does not limit that right.

15. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes through a notice on this page or by email and will update the date above. Changes are not retroactive. By continuing to use the Service after changes take effect, you accept the updated Terms; if you do not agree, you must stop using the Service and may request account deletion.

16. General

• Entire agreement: These Terms and the Privacy Policy constitute the entire agreement between the parties regarding the Service and supersede prior oral or written understandings.
• Severability: If any provision is found invalid, the remaining provisions remain in effect.
• No waiver: Our failure or delay in exercising a right is not a waiver of that right.
• Assignment: You may not assign your rights or obligations without our written consent. We may assign them in a merger, acquisition or restructuring.
• Language: These Terms are available in Chinese and English. In case of ambiguity, the Chinese version prevails, except where mandatory law provides otherwise.
• Force majeure: We are not liable for interruptions caused by natural disasters, war, government action, network attacks or other events beyond our reasonable control.

17. Contact

For questions about these Terms, or regarding your account, content, data or a dispute:

• Email: matrix@matrixhubx.com
• Website: https://matrixhubx.com
• Response time: within 30 days
• Product: MatrixHubx multi-channel content platform